The advent of the Covid-19 pandemic has caused incredible destruction to the global economy and deprived many businesses of vital revenue and labour power. The recent lockdown in the UK forces call centre agents to stay home in suboptimal working conditions. Alongside this, the reduced custom in many areas is accompanied by a vast increase in telephone traffic. To survive and thrive, UK-based companies will need to dramatically lower costs and find new ways to increase customer satisfaction. Those dealing with increased demand in certain sectors need a to be able to augment their current staff. They must turn to one of the few labour markets still humming with activity – to call centre services in the Philippines.
To reduce expenditure, improve efficiency, and foster an outstanding experience for customers, call centre outsourcing to the Philippines is the ideal solution. Its high-end contact centre facilities give it the edge over countries with similarly low labour costs. As the global leader in business process outsourcing, the Philippines has had decades of work, investment, and experience put into building the efficient, high tech infrastructure and expertise needed to make its call centre services the best in the world.
An extremely favourable exchange rate means that Filipino employees can be paid as experts in their own currency while saving British clients the high cost for comparable quality back home. Once a colony of Spain, and then of the USA, the Philippines shares a cultural history with the west in a way rarely seen in similarly priced outsourcing destinations. Along with Filipino/English bilingualism and their unmatched quality of service, this makes the Filipinos the ideal contact agents for UK customers.
Acquisix has repeatedly proven itself to be the foremost partner for call centre outsourcing to the Philippines. SMEs will find highly trained and seasoned agents, using the absolute paramount of the already impressive Filipino contact centre facilities, all for an affordable price. Drawing from two decades of experience working with a breadth of different clients, the BPO giant has the most expertise to offer, the most senior staff, and the greatest wealth of skills to suit any particular client.
With the help of Acquisix, call centre outsourcing to the Philippines will provide SMEswith the operating efficiency, cost reduction, and customer satisfaction to expand and even prosper through the current crisis, and Acquisix is second to none.